Terms & Conditions

COHY TRAVEL SOLUTION PRIVATE LIMITED  •  CIN: U79110GJ2026PTC175111

1. Introduction

• These Terms & Conditions ("Terms") govern the use of services provided by COHY TRAVEL SOLUTION PRIVATE LIMITED (hereinafter referred to as "Company", "We", "Us", or "Our").
• By accessing our Website & App, booking any travel service, or engaging with our offerings, you ("User", "Client", "Traveler") agree to be legally bound by these Terms.
• If you do not agree with any part of these Terms, you must refrain from using our services.

2. Services Offered

The Company provides travel-related services including but not limited to:

• Tour packages (domestic & international)
• Hotel bookings
• Flight/train/bus reservations
• Visa assistance (if applicable)
• Customized travel itineraries

The Company acts as an intermediary between clients and third-party service providers such as airlines, hotels, transport operators, and local vendors.

3. User Eligibility

• You must be at least 18 years of age to make bookings.
• You confirm that all information provided by you is accurate and complete.
• You agree to use the Website & App/services only for lawful purposes.
• Since COHY is also a Social Platform, we reserve the right to ban-block any user who is doing any of the following: Spreading Misinformation, Posting Nude Photos and Videos, inciting hate speech and violence, Building Fake Profiles, Doing Spam or Fraud, Using others photos and videos. You can appeal the same at [email protected]

4. Bookings & Payments

• All bookings are subject to availability and confirmation.
• Prices are subject to change without prior notice due to:
  • Currency fluctuations
  • Fuel surcharges
  • Government taxes
  • Vendor price changes
• A booking is confirmed only upon:
  • Receipt of full/partial payment
  • Issuance of confirmation voucher/invoice
• Payment modes may include:
  • Bank transfer
  • UPI / Online payment
  • Credit/Debit cards
• The Company reserves the right to cancel any booking in case of:
  • Non-payment
  • Fraudulent transaction
  • Incorrect pricing due to technical errors

5. Cancellation and Refund Policy

• Cancellation requests must be made in writing via email.
• Cancellation charges will vary depending on:
  • Time of cancellation
  • Type of service booked
  • Vendor-specific policies
• Refund timelines:
  • 7–30 working days depending on vendor processing.
• Non-refundable components may include:
  • Visa fees
  • Flight tickets (as per airline policy)
  • Peak season bookings
• The Company shall not be liable for delays in refunds caused by third-party providers.

6. Travel Documents and Responsibility

The traveler is solely responsible for:

• Valid passport
• Visa approvals
• Travel insurance
• Government permits

The Company shall not be responsible for:

• Visa rejection
• Immigration issues
• Denied boarding

7. Liability Disclaimer

The Company acts only as a facilitator and shall not be liable for:

• Acts or omissions of third-party service providers
• Delays, cancellations, or disruptions
• Natural disasters, political unrest, or force majeure events

In no event shall the Company's liability exceed the total booking amount paid.

8. Medical & Emergency Disclaimer

• Travelers must ensure they are medically fit for travel.
• The Company is not responsible for:
  • Medical emergencies
  • Injuries or illnesses during travel
• Travel insurance is strongly recommended.

9. Code of Conduct

• Travelers must behave responsibly during trips.
• The Company reserves the right to:
  • Remove any traveler for misconduct
  • Cancel services without refund in case of violation
• Misconduct includes:
  • Illegal activities
  • Harassment
  • Damage to property
  • Excessive intoxication

10. Alcohol & Behavior Policy

• Consumption of alcohol is subject to local laws.
• The Company shall not be liable for any incident arising from:
  • Alcohol consumption
  • Misbehavior under influence

11. Sexual Harassment Policy

• The Company maintains a zero-tolerance policy toward harassment.
• Any such complaint will lead to:
  • Immediate removal from trip
  • Reporting to local authorities
• The Company shall not be held liable for actions between travelers.

12. Force Majeure

• The Company shall not be liable for failure to perform obligations due to:
  • Natural calamities
  • War, riots, strikes
  • Government restrictions
  • Pandemics
• In such cases, refunds will be subject to vendor policies.

13. Intellectual Property

All Website & App content including logos, Text, Design are the property of COHY TRAVEL SOLUTION PRIVATE LIMITED. Unauthorized use is strictly prohibited.

14. Privacy Policy

• User data will be handled as per our Privacy Policy.
• By using this Website & App, you consent to our privacy policy and terms and conditions contained in this agreement. By using COHY TRAVEL SOLUTION PRIVATE LIMITED you agree to be legally bound by these terms, which take effect immediately on your first use.

15. Third-Party Link

• The Website & App may contain third-party links.
• The Company is not responsible for their content or services.

16. Indemnity

The Participant agrees to indemnify, defend, and hold harmless the Company, its directors, employees, agents, affiliates, partners, vendors, and representatives from and against any and all claims, liabilities, Damages, Losses, Costs and expenses (Including legal fees) arising out of or in connection with participation in any tour or activity, violation of laws or regulations, breach of this agreement and negligence or misconduct by the participant.

17. Uses of Website and App

If you sign up at our website, you accept to receive newsletters. When you use Google Maps, you are subject to the Google privacy policy. When you use our social medias, you are subject to their privacy policy.

18. Dispute Resolution

Any disputes shall be resolved through mutual discussion first, Arbitration if unresolved. Jurisdiction: Courts of Ahmedabad, India shall have exclusive jurisdiction.

19. Amendments

The Company reserves the right to update these Terms at any time without giving prior notice. Continued use of services implies acceptance of updated Terms.

20. Membership Subscriptions & In-App Purchases

COHY offers optional paid memberships. Membership is not required to browse the app or to book travel services. The following plans are available as auto-renewable subscriptions:

• Path Finder — 1 month subscription, auto-renewing monthly.
• Ambassador — 1 month subscription, auto-renewing monthly.
• Backpacker — free plan, no payment required.

The applicable price, subscription length and plan benefits are displayed inside the app on the Membership screen before you confirm any purchase. Prices are shown in your local currency and may differ by country and applicable taxes.

20.1 Purchases made on iPhone or iPad (Apple App Store)

• Payment will be charged to your Apple ID account at confirmation of purchase.
• The subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period.
• Your account will be charged for renewal within 24 hours prior to the end of the current period, at the price of the plan you selected.
• You can manage your subscription and turn off auto-renewal at any time after purchase in Settings → Apple ID → Subscriptions on your device, or from the "Manage Subscription" link on the Membership screen in the app.
• Cancelling stops future renewals only. The current paid period is not cancelled and is not refunded on a pro-rata basis.
• Deleting the app does not cancel your subscription. You must cancel it from your Apple ID subscription settings.
• If a free trial or introductory offer is ever made available, any unused portion of the free trial period is forfeited when you purchase a subscription to that plan.
• Purchases made through the Apple App Store are processed by Apple. Refunds for App Store purchases are handled solely by Apple in accordance with the App Store terms; COHY cannot issue refunds for such purchases. Refund requests may be submitted at reportaproblem.apple.com.
• If you reinstall the app or change device, use Restore Purchases on the Membership screen to re-activate an existing subscription.

20.2 Purchases made on Android or on the Website

Memberships purchased outside the Apple App Store are processed through our payment gateway. Cancellation and refund of such purchases are governed by Clause 5 (Cancellation and Refund Policy) of these Terms.

20.3 Licence to Use the App

Subject to your compliance with these Terms, COHY TRAVEL SOLUTION PRIVATE LIMITED grants you a limited, non-exclusive, non-transferable, revocable licence to install and use the COHY mobile application on devices that you own or control, for your personal and non-commercial use. You may not copy, modify, reverse-engineer, resell, sub-licence or distribute the app or any part of it. All rights not expressly granted are reserved.

20.4 Changes to Plans and Pricing

We may add, modify, or discontinue membership plans and may change subscription prices. Any price change will apply only to renewals occurring after the change, and you will be notified in accordance with the applicable app store rules. If you do not accept a price change, you may cancel before the next renewal date.

20.5 Suspension or Termination

Membership benefits may be suspended or terminated without refund if the account is used in breach of these Terms, including Clause 9 (Code of Conduct), Clause 10 and Clause 11.

20.6 End User Licence Agreement

This Clause 20, read together with the remainder of these Terms & Conditions and our Privacy Policy, constitutes the End User Licence Agreement (EULA) and the Terms of Use for the COHY mobile application and for all subscriptions offered within it.

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